Setting the Standard: 100% Fix-It-Right-First-Time at Freedom Automotive

When it comes to automotive service, one thing matters more than anything else: getting it right the first time.

At Freedom Automotive, that’s exactly what our team has accomplished. So far this year, our service department is operating at a 100% Fix-It-Right-First-Time rate.

For our customers, that means fewer disruptions, no repeat visits for the same concern, and the confidence that when your vehicle leaves our shop, it’s ready for the road.

Across the industry, Fix-It-Right-First-Time averages typically land around 92%. While that may sound strong, it also means many customers experience return visits or unresolved concerns. Our team has worked hard to eliminate that gap entirely.

This level of performance doesn’t happen by accident. It’s the result of experienced technicians, thorough diagnostics, strong communication, and a team culture focused on accountability and doing the job right.

From the moment a vehicle is checked in to the final inspection before delivery, every step is handled with intention. Our service advisors and technicians work together to ensure nothing is missed and every repair meets our standards.

We’re proud of what our team has accomplished, but more importantly, we’re committed to maintaining it.

If you’ve recently visited our service department and received a survey, your feedback helps us continue to improve. And if you’re looking for a service team that values your time and gets the job done right, we’re here when you need us.